Accommodation Agreement

Please take time to read this document carefully. It is the basis of the contract between you (the host) and us (GoGoPlaces). These Terms and Conditions are subject to completion and amendment in accordance with the Listing Particulars and once you have signed the Listing Particulars shall form the contract between you and us (the “Agreement”).

In these Terms and Conditions, we have included a summary to help with understanding their meaning in italics. You should, of course, read all of the Terms and Conditions before entering into the Agreement. If there is any conflict between the summary and the relevant Term, the Terms and Conditions shall prevail.

Summary of key terms

Terms & Conditions

  1. Contract and Status
    We manage a relationship between you and the guests who use GoGoPlaces. The Accommodation Agreement covers our terms with you for providing this service.
    1. This Agreement is between the host (“you”) of one or more properties each as separately described in the Listing Particulars (each a “Property”) and us, GoGoPlaces (“we” or “us”).
      When guests stay at your home you enter into a separate contract with them that covers the terms of their stay.
    2. As your agent we will form binding agreements by way of licence between you and members of the public (“Guests”) who agree to lease the Property on a short-term licence-to-occupy basis. You will contract directly with each Guest and you must comply with the terms of that agreement which will be in a standard form (varied in form by us from time to time) (“Accommodation Agreement”). A copy of the current Accommodation Agreement is maintained online at You agree that any booking which is made through us will be made on the terms of such Accommodation Agreement which is a binding contract between you and the Guest for a licence to occupy the Property on the agreed dates. You agree that you have the right to offer stays in your home to guests.
    3. You agree that, as the host, you own the Property or are duly authorized to arrange for leasing the same, by way of licence to occupy (as principal and not as agent) and to enter into both this Agreement and agreements with Guests for the leasing of said property.
    4. These Terms and Conditions will apply to all arrangements between you and us until either party terminates this Agreement in accordance with clause 7. Following termination, these terms will continue to apply until such time as all pending bookings and financial arrangements have been settled. Please note that these terms and conditions will apply if you terminate the marketing of this Property and engage us to market another Property or if we secure a one-off letting of the Property
  2. Appointment as Agent
    We’ll find guests to stay in your home for long-term stays. You can still use other agents and you don’t need to inform us if you ask someone else to market your home.
  3. Our Services
    There are no costs for listing your home on GoGoPlaces. You will only pay a nominal 3% booking fee once the tenant books your place.
    1. In order for us to market the Property you may need to pay our costs associated with listing including, but not limited to, our listing fee, photography costs, direct and third party costs relating to and arising from the initial inspection, any such costs associated with marketing shall be first proposed to you and only performed after the written approval by you or your authorized agent(s).

      Before we market your home we’ll agree to some rules as well as any specific instructions, which are unique to each property, such as house rules These rules will be part of the agreement with guests.
    2. Prior to marketing we will also consult with you to agree among other things, any particular rules for the Property (“House Rules”), and any initial special instructions (such as which drawers or cupboards will be secured, any specific rooms or locked areas which would not be a part of the rented space, and the condition in which we would expect the Property to be left prior to a rental). The House Rules as well as the special instructions may change from time to time. We will take reasonable steps to ensure that our Guests using the Property obey any House Rules which we have agreed with you, but are not liable for any breach of the House Rules by those parties. You may choose to require a refundable security deposit to be held against any monetary expenses arising from violation of said House Rules. That security deposit shall constitute a separate agreement between you and the guest only. And in no event shall GoGoPlaces assume liability for any disagreement arising from said security deposit agreement.

      You’re responsible for making sure that your home is tidy and complies with Health & Safety regulations before a stay. We can point you in the direction of resources to help you check.
    3. Before any rental of the Property you will be responsible for ensuring that the Property is tidy and sufficiently clean and complies with all relevant Health & Safety Regulations (“Regulations”). Please see below for more details. We will provide guidance to you as to what those Regulations require and if you then request us to do so we will assist in arranging for third parties to visit the Property and carry out any necessary inspections or remedial work. If, prior to commencement of a booking the Property is not tidy or sufficiently clean then we may also arrange for tidying and additional cleaning in order to bring it to acceptable industry standards, at your expense.
    4. If we engage any third parties in accordance with our Damages Policy, then we are authorised to pay those third parties on your behalf and charge you for the costs of that work together with a reasonable handling fee. This will be payable in advance or, at our sole discretion and may be deducted from the rental costs which we collect on your behalf. Please note that in the event that this Agreement or our marketing of the Property is terminated while any sums are outstanding then all such sums must be paid in full (see below). A copy of the current Damage and Maintenance Policy is maintained online at
    5. The Property will be marketed at our sole discretion which may include being listed on our website and by displaying details of your Property on 3rd party websites and in other media, but we are under no obligation to market any Property or to take any bookings in respect of the Property. At our sole discretion we may offer additional opportunities for promotional marketing, which may be offered at an additional cost where appropriate, and will only initiate such actions after your written approval
    6. During a stay, if practical, we may provide certain services on your behalf to help Guests with their stay. This may include meeting them at the property and providing them with certain items to enhance their stay.
  4. Booking Procedure
    We’ll provide you with an online calendar for managing your home’s availability and to set dates when it’s available for bookings. If a booking is accepted for a period that you have confirmed available then you will be obliged to fulfil the booking
    1. We will provide you with an online system by which you will set out the dates on which the Property will and will not be available for bookings. We can update the online availability schedule on your behalf at your written request. From time to time we may send you reminders by email to update the availability schedule for the Property but it is your sole responsibility to maintain your online availability and keep it up to date. You will be able to select to make the Property “available” or “blocked” (not available), or with our consent you may indicate that it is “available on request”. We will assume (unless you inform us that the Property is “blocked” or “available”) that there is “no information” for the Property but we may still contact you regarding bookings in relation to these periods and such enquiries will be subject to your right to decline a booking under clause 4.2 except if we have withdrawn consent for the use of “available on request” status in which case the Property will be marked as “blocked”.
      You’ll have an “Available on request” setting where we’ll check with you before accepting a booking. Once we have checked with you, and then subsequently accepted a booking, you will be obliged to fulfil the booking.
      Please note: homes marketed with “Available on request” availability receive fewer bookings than those marketed “available”
    2. “Available on request”: unless you have told us that the Property is “blocked” or“available”, we will notify you by email, or text once we receive an application for a booking from a proposed Guest. You will then have 24 hours in which to inform us by email, text or via our online service (where possible) only that you do, or do not wish to accept the booking. If you confirm acceptance of the booking then we will be entitled to accept the booking on your behalf and we will confirm the booking with the Guest.
    3. If we accept a booking for a period in which you have confirmed that the Property is available then you will be obliged to proceed. If you seek to terminate a booking then you will be liable to the Guest for the incremental costs of cancellation or alternative accommodation. In particular, part of the contract we negotiate on your behalf with the Guest will provide for appropriate alternative accommodation in the event of cancellation by you. If there is any surplus to pay as a result of your cancellation then this will be your responsibility.
    4. If there are any particular dates you wish to block out and on which you would like us to refuse any booking then you must let us know as soon as possible by amending the availability schedule for the Property online. You will not be entitled to block out any dates once a booking has been made in accordance with this clause.
  5. Fees and Commission
    We will collect the rental amount on your behalf from the Guest. You authorise us to issue invoices to Guests on your behalf.
    1. We will initiate a credit to your account no later than the 24 hours following the arrival of the guest and a satisfactory acceptance of the premises, in the amount of the rental amount minus our commission and any outstanding out-of- pocket costs or disbursements we have incurred.
      You’ll receive a rental amount as outlined by you at the time of the listing and acceptance of booking. We’ll discuss the achievable rental amount for your home and we’ll manage your invoicing and payments for you.
    2. All of our fee arrangements are subject to deductions for any amounts you may owe to us in respect of our membership and marketing charges and we will be authorised to deduct from your rental, any set-offs or disbursements such as exceptional cleaning fees, outstanding marketing or other fees which have not been paid and any third party costs or costs of compliance which we have settled on your behalf.
    3. We presume that you are not registered for VAT. If you are registered for VAT you must inform us when marketing the Property. In addition if you become liable to register for VAT during the term of this Agreement then again you must inform us immediately. In any event all licence fees which are paid to you and payable by the Guest are deemed to be inclusive of VAT.
    4. During any period when the Property is marketed, we reserve the right to charge you a Host membership fee (as may be communicated to you in writing from time to time) which we may deduct from any amounts which are or may become due to you.
  6. Host Obligations
    You agree that you have the right to offer stays in your home to guests.
    1. As a Host of a Property letting to a third party as a business you are under various obligations with respect to health and safety.
      As a host of a home letting to a third party as a business, you are under various Health & Safety obligations. Your home will require all safety certificates which are required by the local home and health boards, but not limited to such. In the event there are no such local boards then the higher state rules pertaining to health and safety shall prevail.
    2. We have provided guidelines for you which explain what you need to do to make your Property safe and how we can assist with this. In particular you are responsible for compliance with regulations which require that:
      • gas appliances are properly and regularly maintained,
      • furniture is appropriately fire retardant,
      • electrical appliances and outlets are safe,
      • smoke and carbon monoxide alarms are installed, and
      • the Property is safe and fit for occupation generally.
    3. We are not qualified to provide advice on health and safety or fire risk matters. It is your responsibility to ensure that any requirements (are complied with. Our maintenance policy and services will extend to the utility and aesthetics of the Property but we will not be responsible for resolving health and safety or fire hazards. We accept liability for damage to the Property and contents to the extent that such damage is directly caused by us or a Guest, provided that such damage is recoverable under our insurance policy. We recommend that you check your existing insurance to ensure that it covers your personal liability including your liability to a Guest as this is not covered by our policy. Our insurance will not cover any prosecution or fine imposed if you fail to comply with your obligations under the Regulations. You may be liable for a fine or for more serious penalties if you fail to comply with these obligations.
    4. If you have any concerns about any regulations relating to fire or health and safety then please let us know and we will introduce you to a third party partner organisation qualified to inspect your Property in order to advise about fire risks, health and safety and any remedial work which needs to be undertaken. If we incur related costs we will either charge you for these in advance or (at our sole discretion) deduct such costs from your licence fees.
    5. You may also be liable to a Guest for any damage or loss that they may suffer during a stay. In relation to this, we may, from time to time, provide you with policies or guidance about the nature and extent of such loss, damage or liability which will be binding upon you. We will notify you of the existence of such policies or guidance. A copy of the current Damage and Maintenance Policy is maintained online at
    6. You also warrant that you own the Property or that you are authorised to arrange renting the Property to Guests. If you are in any doubt you should check the terms of your lease, mortgage deed and/or title deeds to ensure that you are able to provide short term rentals.
  7. Termination
    Either you or we may end this agreement at any time, and you agree to honor any outstanding confirmed bookings. We will not accept any new bookings for your home after the agreement has been ended.
    1. Either party may terminate this Agreement at any time. If you terminate this Agreement, you agree to honor any outstanding bookings. If there are outstanding bookings at the date of termination then we will not accept any new bookings for the Property but the contract will continue in respect of those existing bookings (subject to clause 8).
    2. In the event that this Agreement is terminated while any fees or charges whatsoever are outstanding to us then you must pay all outstanding fees or charges to us immediately without set-off or deduction.
    3. We will be entitled to terminate this Agreement immediately if:
      1. you are in material breach of any of the terms of this Agreement; or
      2. you do anything to put our goodwill or reputation at risk; or
      3. you refuse to allow a booking to proceed after a booking has been made in accordance with this Agreement (in addition to our rights under clause 8); or
      4. you refuse to cooperate with us in respect of this Agreement.
      5. If any bookings are outstanding on termination by us under this clause then clause 8 will apply.
    4. In the event of termination the terms of this Agreement will continue in full force, so far as such terms relate to existing bookings or the consequences of any previous booking (including terms relating to fees, commission and expenses, liability and damage).
  8. Cancellation or Refusal of Booking by
    You In the event you have to cancel a confirmed booking you’ll be liable for all costs or losses of cancelling and accommodating the guests elsewhere.
    1. In the event that:
      this Agreement is terminated by you and existing bookings cannot proceed under clause 7.1 (e.g. because you sell the Property or let the Property on a long-term basis); or
      this Agreement is terminated by us under clause 7.3 while there are existing bookings; or
      you refuse to allow any booking which has been made in accordance with this Agreement to proceed,
      then you will be fully liable to us (under the terms of this Agreement) and to the Guest (under the agreement) for all associated costs, charges, damage and liability which we or the Guest incur, including the cost of supplying the Guest with appropriate alternative accommodation. You agree to indemnify us on a continuing basis in respect of any such cancelled booking. We may, from time to time, adopt policies and guidance in relation to cancellations that will be binding upon you and will notify you of the existence of such policies. In the event a guest cancels, the cancellation terms outlined by your house rules for bookings apply and you’ll receive your proportion of any recoverable sum.
    2. In the event that a Guest cancels prior to arrival, in the event of non existence of cancellation terms in your house rules, we will determine the cancellation terms that apply. You will then (provided that the cancellation does not arise from your negligent or wilful act or omission) receive the same proportion of funds we have retained from the Guest as the proportion of total fees you would have received had the booking proceeded as normal. To the extent a new booking is made over the cancelled dates you will not receive more than 100% of your rate for said period.
  9. Our Liability to You
    We limit our liability to you in certain respects. This paragraph details our liability and we recommend you review it in full. If you have any questions, ask us.
    1. We will not be liable to you in the event of a claim by a Guest against you unless this arises due to our negligence.
    2. We will not be liable to you for any business, financial or economic loss or for any consequential or indirect loss such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of the services we provide to you (whether suffered or incurred as a result of our negligence or otherwise)
    3. We accept liability for damage to the Property and damage, loss and theft of the contents of the Property in accordance with clause 11. We will not be liable for any Property loss or damage, or any loss, theft or damage to contents which is caused by a Guest booking and is not recovered under our insurance policy, nor are we liable for the amount of any insurance excess or to the extent that any policy limitations or exclusions apply. We also reserve the right to discontinue insurance covering loss or damage to the Property or contents by notifying you by email (in which event we will no longer be liable for any such losses). We may also, at any time, change the terms of any insurance which covers damage to the Property or contents (including changes to the exclusions, limitations or underwriter of such insurance) in which event we will notify you in writing. Please refer to clause 11. You are entitled to obtain additional cover at your own expense. If we change the terms of any insurance and you have outstanding bookings scheduled you are entitled to obtain your own insurance at your own cost.
    4. Our liability to you for all losses not subject to clause 9.3 above is capped at the level of commission paid by you to us in any period of one year.
    5. Given that you are entitled to obtain additional insurance in respect of damage to the Property and given that we are unable to ascertain in advance the level of any other losses you might suffer, you accept that the limitations on our liability set out above are reasonable.
  10. Your Liability
    It’s your responsibility to ensure your home is ready and safe for guests.
    1. You will be liable to us and to any Guest who may suffer or incur any loss or damage in respect of any breach by you of the terms of this Agreement or any Accommodation Agreement.
    2. You will be liable to the Guest for the safety of the Property and for ensuring that the Property is both available on the dates which have been booked and is in the condition and the description you provided to be listed on our website.
    3. In the event of an issue, complaint or dispute with a Guest relating to a breach of clauses 10.1 or 10.2, you shall use your best endeavours to resolve such dispute and we shall be entitled to mediate and negotiate on your behalf in relation to the dispute.
    4. We may determine in our absolute discretion (at all times acting reasonably) the settlement or payment by you of remuneration as may be necessary to compensate a Guest for any loss or damage suffered or incurred from a breach of clauses 10.1 and 10.2 and/or in accordance with a mediation or negotiation pursuant to clause 10.3.
  11. Insurance and Property Damage
    If a guest causes damage or loss to your home or contents during their stay (other than wear and tear arising from the ordinary use of the home), we’ll accept liability and will recover it from the guest or under our own insurance policy. Please see our Damages Policy for further details on what constitutes damage, wear and tear and a home breakdown.
    Please check our website for current details of the amount of cover our insurance policy provides.
    1. If as a result of a Guest booking you suffer damage to the Property or loss, theft or damage to Property contents and that loss or damage is directly caused by a Guest staying at the Property under an agreement we have negotiated and this sum is not recovered from the Guest, then we will accept liability for such loss or damage. We may, from time to time, adopt policies or guidance relating to damages and the liability for damages, which will be binding on you. We will notify you of the existence of such policies or guidance.
    2. If as a result of a wilful or negligent act or omission on our part you suffer damage to the Property or loss, theft or damage to Property contents then we accept liability for such loss or damage (but subject to clauses 9.2 and 9.4 and subject to an individual cap on liability).
    3. In the event of a claim for Property damage or for theft, loss or damage to Property contents, you must inform us as soon as you become aware of a claim.
    4. If required, we can provide a (non-exhaustive) summary of cover, exclusions and limitations under our insurance policy.
      Unless we specifically inform you otherwise we will also take a card preauthorization from guests to cover light damage and will rely on our insurance to cover significant damage.
    5. We will generally (but not necessarily in every case) obtain a card pre-authorisation of €1000 from your Guest by way of credit or debit card charge. If damage to the Property or contents is directly caused by a Guest and the liability of the Guest is admitted or clear (and the charge has not subsequently been released), then we will take steps to recover the first €1,000 of any claim for damage from the Guest.
    6. Once you have notified us of a claim, and in the event that the full amount of the claim cannot be recovered from a Guest, we will in turn make a claim under our insurance policy unless we reasonably believe that such claim has no reasonable prospect of success or is commercially not feasible. You will not be entitled to any payment (save at our absolute discretion) until such time as our claim has been determined by our insurers. If we receive payment from our insurers in respect of the claim then we will pass that payment on to you after deducting any amounts which may be owed to us.
    7. Please note that the amount you receive in the event of a claim will be subject to deduction of an excess (which we will not refund) and will be subject to other limitations and exclusions. However where a Guest is at fault for any loss or damage we will seek to recover the first €1,000 of any claim from the Guest on your behalf in accordance with clause 11.5.
    8. Nothing in this clause 11 will amount to any assumption by us of any proprietary interest in the Property or any contents of the Property; we remain at all times your agent and not an owner, licensee or lessor of any property.
  12. General
    This paragraph covers the general terms of our agreement and our service. Amongst other things, you confirm your right to enter this agreement with onefinestay, and acknowledge that we may share your information with third parties or companies within our group.
    1. You agree that you have the power to enter into this Agreement, that you own or are authorised to lease the Property as principal and that the Property is not subject to any third party rights which might affect your ability to lease the Property.
    2. By entering into this Agreement you also agree to our website terms of use and our privacy policy both of which are available on our website.
    3. You will not be entitled to withhold by way of set-off, deduction, counterclaim any amounts which you owe to us against any amounts that we may owe to you.
    4. We may use employees or self-employed contractors and we shall have discretion as to which of our employees or subcontractors are assigned to perform any services we provide to you.
    5. This Agreement is personal to you and may not be assigned. If you sell the Property you may not transfer this Agreement to the purchaser except with our express written consent.
    6. We will be entitled to assign or sub-contract our obligations under this Agreement.
    7. We will not be liable to you or be deemed to be in breach of these terms by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control such as acts of god, severe weather, a natural disaster, strikes, governmental action, terrorism, war and civil unrest.
    8. You agree that we may pass information about you to companies in our group to assist us and/or other parties in fulfilling the terms of this Agreement. This information will include contact details and information about work undertaken for you. We may also use your information for our own marketing purposes. You may choose to opt out of this in accordance with our privacy policy and cookies policy.
    9. This does not affect your statutory rights under the Data Protection Act 1984 and 1998. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data if we sell our business (provided that such buyer agrees to comply with the terms of the Data Protection Act). We may also disclose your data to certain permitted third parties, such as your solicitors, members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. For more information please see the privacy policy available on our website.
    10. Save in the case of fraud these terms as completed and supplemented by the Listing Particulars and any written correspondence between you and us from time to time in respect of Special Arrangements represent the entire agreement between the parties and supersede any previous marketing information, representations or agreements whether recorded in writing or otherwise.
    11. The parties agree that these terms are fair and reasonable in all the circumstances. However, if any provision of these terms is held not to be valid by a court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid the remaining provisions of these terms shall remain in full force and effect.
    12. These conditions are governed by the laws of Estonia. You agree, as we do, to submit to the exclusive jurisdiction of the Estonian courts.
    13. If you breach these Terms and Conditions and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach.
    14. We may revise these Terms and Conditions from time to time, and will always post the most current version on our website. If a revision materially affects your rights, we will notify you (by, for example, sending a message to the email address associated with your account, posting on our blog or on this page). By continuing to use our services after the revisions come into effect, you agree to be bound by the revised Terms and Conditions.
    15. Any notice under this Agreement (with the exception of a notice of termination served by you or a rejection of a booking) may be served by letter, email or, by directly entering information into a specially designed area of our website. A notice of termination may be served by you either by registered mail to our registered office (details available on our website) or by email. A notice of termination which is sent to us by email shall not be effective until it has been acknowledged by us (and any ‘out of office’ or auto reply shall not amount to an acknowledgement for the purposes of this clause). A rejection of a booking may only be made by text or email to the number and email address specified in the notice of booking.